Frequently Asked Questions

A Ballvape is a desktop vaporizer that uses ruby balls as its heat medium. The heated balls sit above the material so vaporization is unusually even and gentle. The result is pure, aromatic vapor with outstanding flavor quality.

The WOHW V2 is our wireless premium vaporizer (€299) with battery operation and a portable design — perfect for demanding users. The Ruby Twist is the corded entry-level variant (from €185) and offers excellent value for anyone who wants to get to know the Ballvape technology.

Every product page has a compatibility table that shows you which accessories work with your device. You can also use our compatibility finder on the homepage.

A bubbler is not strictly required, but it is recommended. Water filtration cools and humidifies the vapor, which raises comfort significantly and gives an even smoother vaping experience.

Inside Germany, delivery takes 1-3 business days. We ship with DHL so you can comfortably track your parcel.

Shipping within Germany is free for orders of €50 or more. Below that we charge €6.95 for shipping.

We ship to all EU countries, Monaco, Andorra, the United Kingdom, Switzerland and Norway (export: net without German VAT, bank transfer only). See Shipping & Payment for rates and delivery times. Please contact us directly for other destinations.

We accept PayPal, bank transfer and cash on delivery. Cash on delivery is available for DHL parcels to a home address in Germany, excluding Packstation and letter shipping. Payment data is transmitted securely with encryption.

You have 14 days from receipt of the goods to cancel your order without giving any reasons. You'll find further details in our cancellation policy.

In case of defects please contact us by email at info@ballvapeshop.de or by phone. We handle warranty cases quickly and without red tape.

Yes, every part is available individually. From screens to bowls to glassware, you'll find everything in our spare parts category.